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Field Service Lightning
As a Salesforce Consulting Partner, we utilize Field Service Certified developers and consultants to implement, train and deploy successful Salesforce Field Service Lightning Projects for optimal performance. Out in the field, mobile employees use the dedicated FSL app to fix problems right the first time. Managers gain insights into assets, maintenance plans, KPIs, and more.
There are three essential partners in the whole procedure:
Call Center Executive: They serve as the first point of contact with the client. The client raises a service request and the executive makes a record in Service Cloud. The call center executive can likewise book an appointment for a specialist but nothing more than that.
Dispatcher: The FSL Dispatcher should deal with the records, their work orders, appointments in coordination with the field professionals. Dispatcher Console is set up over the Service Cloud Console inside SalesForce. The thought is to guarantee the ideal use of field resources while giving astounding service.
Field Service Technician: Field Service Technicians utilize the FSL mobile application on their cell phones to get service orders, update them as required and even take client signatures. They can view client records and all related data in a solitary view.
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A Silver Consulting Partner with Salesforce.com
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6+ years old practice
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Completed 200+ projects
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Certified resources in 12 categories
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27+ Active Projects
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Marketing Automation, Commerce Cloud, CPQ, Sales, Service, Experience Cloud
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